Customer Challenges
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Cost reductions
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Internal desires to increase efficiency and optimization
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Resource constraints and lack of internal knowledge around document and content standards and best practices
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Lack of tools to effectively audit current technologies and usage
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Understanding and streamlining processes relative to creation, management and delivery of output
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Supporting delivery of internal information and customer communications through multiple channels (print, Web, mobile)
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Developing a document and content strategy
Vendor Challenges
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Understanding and more effectively meeting your customer’s needs and requirements
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Differentiating your company from the competition
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Developing a stronger relationship with customers and prospects
Differentiation & Knowledge Sharing
Solutions and services providers are looking for ways to differentiate themselves from their competitors. Many vendors offer professional services, technology audits and usage assessments. In many cases the market is looking for a third-party to provide analysis, perspective, or recommendations through unbiased engagements and assessments.
InfoTrends research shows that about half the market would prefer to have an industry consultant or a Document Tracking Solution Vendor conduct audits and assessments.
Partnering
Having access to InfoTrends’ Corporate Consulting Group can provide you with significant advantages in prospecting, pre-sales communications, and customer retention. Providing access to an un-biased third party consulting firm can be viewed by your customer or prospect as a true sign that you are their “partner” and will help differentiate you from the competition.
Being an objective third party we do not recommend specific vendors or products. InfoTrends maintains a customer-centric view, not a product-centric view in our work with companies and public sectors (e.g. government) on a worldwide level.
InfoTrends’ Corporate Consulting Group can bring value to your customer or prospect whether it involves a one hour “knowledge-sharing” discussion or a more detailed engagement.
At a basic level we can:
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Educate prospects and customers with a deeper understanding of the real issues and costs behind documents
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Discuss trends, best practices, industry standards and case studies
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Provide high-level industry specific benchmarking data
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Help the customer understand potential savings through efficiency and optimization
With a more in-depth approach we can help your customers:
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Develop a document and content strategy while meeting internal customer demands
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Calculate costs and evaluate processes for office, production environments and the enterprise, as well as outside print spending
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Reduce costs while maintaining an effective and efficient communication strategy
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Understand technology and service innovations and how to apply them to their business
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Develop efficient document and content processes and optimize technology
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Understand internal processes and ensure that they map to best practices and industry standards
If your customers are looking for a rapid assessment we can:
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Run a predictive model to determine
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Total installed base of printers, copiers and fax machines;
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Total # of pages produced in both the office and production environments;
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Total fully burdened costs of documents beyond just TCO across the organization (includes document management components)
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Compare your customer document costs against their key competition and industry averages
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Estimate overall savings if they could reduce costs by 5%, 10% or 25%
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This approach is based on blending our own extensive databases, research and knowledge-sets with the statistical and modeling capabilities of ALL Associates Group’s EDAM® (Enterprise Document Assessment Methodology) Expert System
Getting Started
If you are interested in discussing partnership opportunities please contact David Pesko at or .
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