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Corporate Consulting Group

Corporate Consulting Services: Audits, Assessments & Projects

• Enterprise
• Office/Departmental
• CRD & In-Plant
• Datacenter
• Outside Commercial Print

Organizations are often faced with requirements to cut costs, increase productivity, adhere to industry best practices and improve client and employee relationships. One area that has been increasingly scrutinized is the creation, management and delivery of content and documents.

Whether produced in-house or outsourced, the process to create, retrieve, revise and distribute information costs businesses billions of dollars each year. The majority of organizations today acknowledge that substantial cost savings and efficiency can come from better management of office and production equipment and related content and document software associated to the output produced. However, few companies have the understanding and expertise to address the problem.

Challenges

• Cost reductions
• Effectively auditing current technologies & usage
• Increasing efficiency & optimization
• Getting to the true cost of documents across your organization
• Understanding all processes relative to creation, management and delivery of output
• Supporting the delivery of internal information and customer communications through multiple channels (print, Web, mobile)
• Resource constraints
• Developing a document and content strategy
• Determining peer performance & benchmarking

We’ve helped companies…

• Develop a document and content strategy while meeting internal customer demands
• Cut costs while maintaining an effective and efficient business communication strategy
• Calculate costs and evaluate processes for office, production environments and the enterprise, as well as outside print spending
• Understand new technology and service innovations and how to apply them to their business
• Develop efficient document and content processes and optimize technology
• Make the decision to outsource, in-source, or omni-source elements of their document printing as well as processes
• Understand internal processes and ensure that they map to best practices and industry standards
• Develop RFP’s to align with needs and requirements

Opportunities for Corporations
Perception vs. Reality….A recent InfoTrends Study indicated that organizations perceived that they spend an average of 3% of their annual revenues on copying, printing, and fax-related costs. In this case, the reality is twice as high as the perception. In fact, our analysis reveals that overall document expenditures (including hardware, supplies, and “people” costs) averaged 6% of annual revenues across all industries. This total burdened document cost varies widely by type of industry and size of the establishment. Typically, only 10% of the office document burdened costs relate to equipment, supplies, and service expenses (hard costs).

For every $1 spent on equipment, supplies, and service, another $9 is spent on other burdened costs. Only about 10% of the real document costs are typically exposed by an assessment, which means that 90% of the actual costs are being ignored. In many cases, “Total Cost of Ownership” (TCO) is not even close to the real “Total” cost. In working with companies to review these areas and determine actual costs we are finding that as a result of our assessments and audits, they are realizing cost reductions ranging from 10% to 40% based on our improvement recommendations.

Flexible Approach to Document Assessments, Technology Audits, and Content Strategy Development

InfoTrends’ offers organizations choices and the ability to approach enterprise document assessments, audits, and project initiatives through a range of models and consulting services designed to meet your specific requirements. Being an objective third-party consulting firm we offer clients unbiased research, analysis and recommendations. Engagements range from predictive models completed in two days to more complex onsite engagements and customized projects.

Methodology for Consulting Engagements

Discover

• Identify short-term, mid-term and long-term goals
• Understand current challenges
• Conduct user interviews to gain an intimate knowledge of current operations, processes, and procedures
• Collect detailed information on document and content processes and related technologies
• Collect staffing and cost information

Analyze

• Run detailed modeling and benchmarking
• Develop comparative scenarios
• Compare and benchmark to best practices and industry trends
• Identify technology, process improvement, and cost savings opportunities
• Develop alternative solutions and compare possible options
• Discuss possible scenarios with client to validate their impact on the operation

Recommend

• Develop ideal environment for your content and document processes (software, technology, equipment and configurations)
• Identify cost savings and process improvements
• Provide recommendations on types of equipment and solutions to be considered for evaluation
• Provide advice for creating a document strategy and a document production architecture

Support

• Onsite meeting to present the findings to management and major stakeholders
• Discuss implications of various recommendations
• Assist with “change management” aspects to assist with any internal transitions
• Open question and answer discussion
• Discussion on possible next steps
• Access to the InfoTrends team after the presentation to discuss the findings, recommendations, best practices and other market dynamics that could impact the company

Getting Started
For more information about how InfoTrends can help you, please contact Keith LaVangie, the Senior Account Manager for our Corporate Consulting Group, at , ext. 132 or via e-mail at .